Short-let & Airbnb property management experts
Get a FREE rental valuation now!
Short-let & Airbnb property management experts
Get a FREE rental valuation now!
Who are Pass the Keys
We are a short-let management company covering the UK and Costa del Sol that helps hosts in earning higher revenue without having to deal with the hassle. Your property is managed by a local Pass the Keys property specialist, using their expertise for optimal pricing, marketing, guest communication, cleaning coordination and reporting.
We are proud to say that Pass the Keys managed properties have guest ratings above the standards for the industry. A higher star rating results in better visibility, stronger occupancy and maximum revenues.
High-quality short-let property management, without the hassle
Our full-service short-let management combines local expertise and smart technology to maximise your rental income and deliver a five-star guest experience.
Why host with Pass the Keys?
We take care of everything, so you don't have to!
A local expert as your point of contact
We don’t just manage your property. We work hard to squeeze everything out of it. Meanwhile, you enjoy passive income knowing that your investment is looked after by a professional who knows the area as well as you do.
Demand-led smart pricing
Our smart technology automatically adjusts your rates to capture peak demand while keeping bookings coming in during quieter spells. Monitored by our local experts, the pricing is constantly fine-tuned for regional events to ensure your specific income goals are met and your revenue is always maximised.
Higher guest ratings, better returns
That’s why we focus on delivering five-star stays at every touchpoint and why our guest ratings consistently exceed industry benchmarks on Airbnb and other platforms. The result? Stronger visibility, higher occupancy and better returns for your property.
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Hotel-quality professional cleaning
Professionally laundered high-thread-count linen and hotel-standard toiletries are provided for every stay. Cleaners take time-stamped "before and after" photos of your property, which you can view directly in your Host Portal.
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Optimised listings
Professional photos, up-to-the-minute pricing, and your listing advertised on our website plus 20 different platforms including Airbnb and Booking.com.
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Dedicated client portal
View upcoming bookings, monthly income reports, average daily rates (ADR), access reviews and maintenance updates in real-time. Block out dates for your own use in the app in seconds, and we’ll handle the rest.
24/7 guest support
We manage all guest communications from enquiry through to check out so you don't have to get involved.
Total peace of mind
Your dedicated local partner handles the "frontline" so you don’t have to. Whether you’re across town or across the globe, we're there when you can't be. Protecting your property, managing every guest concern, and ensuring your short-let investment thrives without the stress.
Find out more about our servicesFull-service Airbnb and holiday-let management services
All services are agreed between the Host and your local property specialist, and may vary by region and property type.
Listing Management
We position your home for success with expert SEO and professional copywriting on major platforms like Airbnb and Booking.com to ensure you stay at the top of search results.
Property listing creation
Professional photography
Price and occupancy optimisation
Exposure on 20+ booking platforms
Property Management
From dynamic pricing algorithms that maximise your income to professional cleaning and hotel-quality linens, we keep your property in peak condition year-round.
Professional cleaning and laundry
Hotel-quality toiletries
Key management
Host portal
Maintenance Coordination
Guest Management
Our dedicated team provides 24/7 support, handling everything from rigorous guest screening to seamless key exchange and around-the-clock communication.
Guest verification
Digital welcome guide
Guest review management
24/7 guest support
24/7 check-in
How Hosting Works with Pass the Keys
Follow our step-by-step process to get your property listed and earning revenue
Schedule a call with one of our local property experts and tell us about your property, including location, size and availability.
We organise a free property viewing and provide a personal income assessment based on local demand and comparable listings.
We offer preparation for your property for short-letting, including creating the listing, photo shoots, pricing, regulations guidance and guest preparation.
In addition to managing your daily operations, such as guest communication, cleaning coordination, we also optimise your property continuously.
Get started today or speak to a host advisor
Book a call with our host advisors today and have all of your questions answered
View your Property Performance in Real Time
View all the relevant info on your host account 24/7. It is quick and easy to use and available on all platforms..
View all upcoming guest bookings at a glance. Book personal stays in your short let property through our calendar by simply blocking the dates.
Track the rental income for your property for any given month and monitor occupancy rates and average daily rates.
View key information about bookings and occupancy. View the service log to see the photos after each clean and guarantee piece of mind that your property is in safe hands.
Read the wonderful reviews your guests leave for your property. See each one as it comes in and your average rating.
Local management, national standards
Each Pass the Keys location is run by a local business owner who manages properties on the ground, supported by national systems, technology and operating standards.
We operate in line with local short-let regulations and safety requirements.
Your local expert will guide you through compliance in your area, helping ensure your property is set up and operated correctly.
Meet our team of local property experts across the UK and Spain
Jake
Jake is the dedicated City Manager for Pass the Keys London, bringing a wealth of property and hospitality experience to the role. Jake’s hands-on approach and commitment to a high-quality service ensure the London portfolio is managed to the highest standards, delivering excellent returns for hosts and 5-star experiences for guests.
Remi
My name is Remi and I am thrilled to be the proud owner of Pass the Keys®️ franchise for North Kensington. I’ve fallen in love with the city's fast-paced lifestyle, artistic vibe, and tourism hotspots. North Kensington is a highly demanded area, due to its vast tourism hotspots, including Notting Hill, Hyde Park, Royal Albert Hall, Kensington Palace, and the culturally diverse Portobello Road market.
Younes
Introducing Younes, your dedicated partner at Pass the Keys® - East London. With a deep-rooted connection to East London and a rich background in business management, I am fervently committed to delivering excellence, ensuring your properties shine and prosper in this vibrant community.
Shahzoda
Meet Shahzoda, owner of Pass the Keys Greenwich & Bexley. Greenwich is one of the best places to visit in London. It offers something of interest to every visitor. Some of these include tourist hotspots, historic attractions, bustling markets, beautiful parks and gardens, and an abundance of fresh air.
Saad
Hi, I’m Saad and I’m the owner of Pass The Keys® Islington, Covent Garden and Bloomsbury. I live in Canonbury, right by the station, and I’m an experienced Airbnb Superhost myself with over 7 years of hosting experience and a 4.96* rating. Although American and Pakistani by origin, I moved to London 12 years ago as a student at the London School of Economics, fell in love with the city and have lived here since.
Paul & Nancy
We are Paul and Nancy, partners of Pass the keys- North West London. We both think North West London has so much to offer. It has many fantastic restaurants, parks such as Regents Park and Hampstead Heath and all very close to the West End. For both of us North West London has many areas such as Hampstead, West Hampstead and St John`s Wood that have a real sense of community.
Darren & Lydia
Hi, I am Darren. I have lived in Lewisham and the surrounding areas all of my life. My background has been in retail buying and merchandising for more than 20 years. I've also operated my consulting and online businesses successfully. Also, I've been involved in buying and selling property for the last 10 years. I am particularly excited to have my partner, Lydia, joining me on this venture.
Anastasiia
My name is Anastasiia, the owner of Pass The Keys - Mayfair! I adore Mayfair for its historical value, ambiance and glamour. My fervent desire is to enhance guests' stays, allowing them to fully immerse themselves in the magnificent allure of this iconic area of London and discover its true beauty.
Sofia
Hi, I am Sofia, owner of Pass the Keys - Brixton. I am very passionate about the rich heritage, diverse culture, central location and beauty that is offered in this area. I have lived almost all my life in Streatham - part of this territory and therefore I have experienced the joys of the area through the lens of my childhood, young adulthood and now as a mother with young children myself.
Deshko & Siana
Hello, we are Deshko and Siana, your dedicated Pass the Keys franchise partners in Hackney. We are here to help local hosts unlock the full potential of their short-term rentals. Our career history speaks volumes about our expertise and dedication in the property and hospitality industry. With a background as landlord and the CEO of a cleaning company, we bring a wealth of knowledge and expertise to the table.
Chris
Hi, I'm Chris. I was born and raised on the north coast but like every other young person in Northern Ireland, was drawn to the bright lights of our capital city Belfast. I took on the Pass the Keys Franchise in Belfast in 2019 and pandemic aside, the interest and uptake of our services have been incredible.
Charlotte
Hi, I’m Charlotte, the Managing Director for Pass the Keys® Dumfries & Galloway. I’m a born and bred ‘Doonhamer’ and have a lifelong passion for not only Scotland as a whole, but for my beautiful home region of Dumfries & Galloway.
Andy
Hello, I’m Andy, City Manager of Pass the Keys® Edinburgh. With 7 years of local experience in Edinburgh and a deep passion for property, travel, and hospitality, I offer hands-on, reliable short-term let management tailored to your needs. I treat every home as if it were my own—protecting your investment while maximising guest satisfaction and income. With expert knowledge of the short-term let market and current regulations, I provide peace of mind and a personal touch, ensuring your property stands out and thrives in a competitive market.
Natalia
Hello I’m Natalia, owner of Pass The Keys® - Glasgow & Renfrewshire. I’m proud of our vibrant and welcoming city and surrounding areas bursting with character, personality and great experiences. No matter when you visit, you'll find world-class attractions, unique neighbourhoods, stunning architecture and an ever-evolving food and drink scene.
Gareth & Nic
Gareth is the Franchise Owner of Pass the Keys Anglesey and has lived in North Wales all his life, with roots in the Caernarfon area. His business partner Nic is Operations Manager here at Pass the Keys Anglesey and was brought up outside of Beaumaris in a little village called Llansadwrn.
Ben
Hi, I'm Ben Simmons, owner of Pass the Keys® Cardiff & Newport. I am very excited to provide expert holiday let management to the cultural city and vibrant towns of Cardiff and Newport. If you have a property in Cardiff and Newport and are interested to find out how much you could earn as a short-let host through Airbnb, give Pass the Keys® Cardiff & Newport a call on today.
Ainsley & Catherine
At the helm of Pass the Keys® Swansea is Ainsley & Catherine Thomas. Together they own and operate Pass the Keys® in Swansea as well as Carmarthenshire. After running several successful businesses in the area one of which is an award-winning cleaning company the only service we did not offer was marketing and managing our holiday lets. This steered us to research this area which lead us to Pass the Keys and their professional award-winning systems and franchise model.
Josh & Megan
Hi, we are Josh and Megan, owners of Pass the Keys® Copeland & South Lakeland! We have a true passion for all that this area has to offer. From the golden sandy beaches on Cumbria’s West Coast to England’s tallest Mountain (Scafell Pike) and England’s deepest Lake (Wast Water).
Phil & Donna
We are Phil Gates & Donna McCormick Smith. We have been partners for twenty years and have spent the past eight years living in Manchester. We have two young boys aged five and three. For us, it’s about finding the right properties to manage to create a unique selection of great places to stay. By adding the finer details, we aim to make each and every stay unique, and that’s how we plan to stand out and maximise returns for our hosts. It’s a brilliant opportunity for us.
Helen
I’m Helen, owner of Pass the Keys Liverpool. I am a born and bred Liverpudlian and have lived in Liverpool for most of my life which has gained me a wealth of knowledge of the city and surrounding area. With Liverpool being ranked within the top 10 cities to visit in the UK I saw a fantastic opportunity in taking on the Pass the Keys Liverpool Franchise. With so much to see and do in this vibrant city there was no surprise it attracted over 71 million visitors in 2022. I’m looking forward to growing Pass the Keys in Liverpool and delivering the best property management service to landlords in this amazing city.
Alex & Lilya
Meet Alexander and Lilya Jones. Alex is the owner of Pass the Keys North Manchester. “I have lived and worked in and around the City of Manchester my whole life and have an extensive knowledge of the area. I have a background in Sales, Key Account Management and Business Development before joining Pass The Keys”. Lilya, his mum and business partner, has her own successful photography franchise and a passion for interior trends. With their combined business experience, as well as motivation and dedication, they look forward to delivering a first-class service and building a successful property management portfolio.
Andrew & Richard
We are Andrew and Richard Jones, a father-son team who have come together to provide hosts in the Newcastle Upon Tyne region with high-quality service. We have shared the goal of working full-time in the property sector and fully utilising the short-letting market. Our city Newcastle offers a vibrant nightlife as well as a large array of shops, restaurants and cafes.
Sean & Matthew
We are Sean and Matthew owners of Pass The Keys County Durham! We are passionate about Durham's heritage and the hidden gems in the area. We are committed to providing a friendly dependable service to our customers what reflects the caring community to our local area.
Sam
Hi, I'm Sam, City Manager of Pass the Keys® in York. With a passion for property and service-led delivery, I am proud to manage a diverse portfolio of properties all over York. I have a thorough knowledge of the local property sector and how to make your property thrive in this magnificent city. I have lived in York for 10 years and have a wealth of knowledge of what this beautiful city has to offer.
Jamil
Hi, my name is Jamil and I am the managing director of Pass the Keys - Leeds. I have lived in and around the Leeds area since birth. I have worked in the city for the last ten years, which means I possess the local knowledge required to provide exceptional service to both hosts and guests alike. The bulk of my experience lies in Direct Marketing acquiring new customers through face to face channels for some of the largest organisations in the UK. I have succeeded the level of running my own marketing company so I believe the wealth of skills acquired along the way will help me to continue the nationwide success of Pass the Keys in Leeds.
Vicky & Andy
Hello, we are owners of Pass the Keys® - Shropshire. Having both worked in customer relations and management for Audi for many years, we have always been extremely passionate about providing a friendly, high standard of customer service. Vicky - having been born and brought up in this beautiful county and Andy moving here 20 years ago, we both love what Shropshire has to offer visitors of all ages!
Hamish
Hi, I’m Hamish, owner of Pass the Keys Warwickshire. I’m passionate about the area where I live, having moved away from London a good few years ago. I look forward to continuing to grow Pass the Keys in Warwickshire and offering more spectacular places for anyone to visit, unwind and stay.
Suzanne
Hi, I am Suzanne, owner of Pass the Keys, East Shropshire and Stafford. Having lived here all my life, I have a true passion for my local area. Being widely known for its world UNESCO site (The Ironbridge Gorge), The Wrekin AONB, and the large concentration of English Heritage and National Trust sites, it is a beacon of history. Having worked in hospitality, property development, and management over many years, my belief in excellent customer service and attention to detail gives me the tools to provide a successful experience for hosts and guests alike.
Ian & Kate
Pass the Keys are excited to announce that they are bringing on new Partners in Cambridge - Ian and Kate Duncombe. Ian and Kate will be the new local contact and owners of the Pass the Keys franchise in Cambridge. They are committed to providing owners with exceptional service, reliable income growth, and peace of mind, with the backing and support of the UK’s largest and award winning, short-let management business.
Mike
Meet Mike, Owner of Pass the Keys® - Southend & Chelmsford! I am really excited to be a part of Pass the Keys, and I am looking forward to providing an excellent service for both hosts and guests.
Chris
Hello, I’m Chris, owner of Pass the Keys® - Bath and I am passionate about delivering exceptional customer service for both hosts and guests. I have been working in the hospitality industry for over twenty years, and have been managing hotels in Bath since I moved here with my family four years ago. Having managed high-end boutique hotels No.15 Great Pulteney and The Bird, I know that occupancy levels for accommodation in Bath are very high, and want to offer hosts the potential to maximise their short let rental income without the hassle.
Tim
Hi, I’m Tim, owner of Pass The Keys Cotswolds! The Cotswolds is a wonderful place to live, and is the largest Area of Outstanding Natural Beauty in the UK. It’s no surprise that the Cotswolds is such a popular all year round holiday destination, and as the owner of properties rented on Airbnb for a number of years, I know exactly what it takes to be successful from both the host and guest perspective!
Lucy
My name is Lucy, and I am the Brighton Central Manager for Pass The Keys®. I am pleased to be part of the Pass The Keys® family. I share the same passion and level of commitment to providing all of our hosts with a ‘hassle free’ hosting experience, as I do for our guests, to ensure they also have complete peace of mind that their stay will exceed their expectations!
Vicky & Balbir
Hi, we’re Vicky and Balbir. We’ve worked together in all aspects of residential property for 30 years and own a large property portfolio. We love the whole concept and experience of short lets; greater freedom for guests and increased income for hosts. We’ve achieved Air BnB Superhost status and enjoyed stays in properties around the world, including in Bali, China and Australia. Brighton and Hove is a fabulous year round city.
Megha & Dave
Hello, we are Megha & Dave, owners of Pass the Keys East Kent! Over the last few years, we have cultivated a proven record of connecting beautiful holiday homes to keen holidaymakers in a process that is seamless and pleasurable for both our homeowners and guests alike. We have a passion for planning and efficiency, to us, these are a fundamental part of sustained success, whether personal or professional. We are passionate about providing the best possible ROI on your East Kent property.
Tom & Clare
Hi, we’re Tom and Clare Sherlock, Owners of Pass the Keys® Chichester and Pass the Keys® Portsmouth. We were both born in Chichester and have lived here all our lives. For many years we ran an independent hotel in Chichester and managed self-catering holiday apartments, also setting up and running restaurants and cafes across the city.
Nicole
Nicole is our City Manager in Oxford. She has a real passion for property and for delivering a high level of guest satisfaction. She personally selects the properties in Oxford and has curated an excellent portfolio. Nicole has an award-winning background from a leading global hotel chain and a first class degree in Advertising, making her perfectly suited to optimising performance for hosts. She was born and bread in this beautiful, historic town, and is thrilled to combine her experience and passion in driving high levels of occupancy, all across the city of dreaming spires.
Neil & Dennis
Hi, we are Neil and Dennis, Franchise Owners of Pass the Keys® - Reading. We've lived in Reading for years, and love its diversity and vibe. Our passion for property and hospitality connects us with our hosts and guests. Whether you are travelling for business, or on holiday with family and loved ones, our local team are committed to offering you an memorable experience in a well connected Reading property.
Gordon
Meet Gordon, Franchise Owner of Pass the Keys® Rye & Camber, an area nestled on the beautiful coastal border of Kent and East Sussex. Our historically strong short-let market is currently booming and I’m excited to be working with landlords, helping to ensure that only the highest level of service is provided for their guests.
Alice
Hello, I’m Alice. I’ve developed strong expertise in property and short-let management, with a background in client services and project management that enables me to understand individual needs and deliver a high-end, reliable service. I thrive on creating exceptional guest experiences and building trusted, long-lasting relationships with my clients. I’m proud to work with Pass the Keys – North Surrey, where my focus is to provide a polished, proactive, and personalised property management experience for both owners and their guests.
Tom & Rachael
In case we haven’t met before, please allow us to introduce ourselves. We’re Tom and Rachael, a husband-and-wife team that own and operate the South Oxfordshire & East Berkshire franchises for Pass the Keys, the national short-let property management company. We're based in Henley-on-Thames. Our passion for and knowledge of the local area is invaluable in helping local property owners make the most of all that Pass the Keys is able to offer them. We have a fantastic team and wider network of local service providers that assist us daily in managing our portfolio, and delivering a second-to-none service to all of our clients, this in itself is paramount to us. We look forward to continuing to grow our businesses, offering exceptional homes for visitors to the region.
Adam
Hello, I am Adam from the Chilterns territory. I live near Amersham and have spent most of my life in the Chilterns area. I became a Pass the Keys partner in 2023 with over 20 years of hospitality experience.
Andrew & Lisa
We are Andrew and Lisa, proud owners of Pass the Keys West Oxfordshire. Our combined experience in business, property and account management will allow us to provide a high standard of service to hosts and guests alike. We are proud to showcase a portfolio of unique and charming properties across West Oxfordshire. All of our hosts enjoy a ‘hassle free service’ with our 5* hosting experience, while our 24/7 coverage leaves guests with complete peace of mind that their stay will exceed their expectations, so they can focus on enjoying the many attractions, villages and walks in our beautiful countryside!
Helen
I’m Helen, the owner of Pass The Keys Richmond and Kingston. We have some amazing properties in this leafy part of Greater London. We offer fantastic customer service and a ‘hands off’ solution to short-letting. So if you live down the road or on the other side of the world, you can be sure that we will take exceptionally good care of your property.
Prabjot
Hi, I am Prabjot, proud owner of Pass the Keys – Watford & St. Albans! With a passion for the vibrant and growing communities in these areas, I am committed to delivering exceptional, personalised service for both hosts and guests. My focus is on providing dependable and friendly customer support, ensuring every experience reflects the high standards and unique charm of our local area.
Melissa
I am Melissa Clee, owner of Pass the Keys Lincolnshire! The main draw for me to join the Pass the Keys family was the vast amount of expertise available and the 24/7 support through customised apps and technology systems. I was extremely excited to buy into the nation wide short term management company, as the Lincoln franchise owner this year, as I can now visualise a scalable property management service in Lincoln through the Pass the Keys model.
Ricky & Rohini
Hi, I’m Rohini and have lived in Nottingham for most of my adult life. I moved to West Bridgford, Nottingham fifteen years ago to join my partner Ricky who is born and bred in Nottingham. Together, we have over thirty years of strong sales and marketing experience and have been successfully building our own portfolio of properties locally within the letting market.
Matt & Kerry
Matt & Kerry have been passionate about the wonderful Peak District for most of their lives, enjoying the area for both business and pleasure. Matt is the main day-to-day contact, a business consultant, short term letting & property professional, successfully launching & managing his own Peak District holiday cottage business over the last couple of years, Kerry is also an experienced Operations Director.
Ana Torrens
As the City Manager of Pass the Keys in Marbella, I’m proud to represent a place that truly feels like home. Marbella offers a unique lifestyle where the sea meets the mountains, and every day feels like a breath of fresh air. One of the most rewarding parts of my role is supporting homeowners throughout the entire process, offering them peace of mind and helping them make the most of their property without the stress.
Glenn & Marie
We are Glenn and Marie, owners of Pass the Keys - Mijas! Living in the Mijas area, we are passionate about this beautiful region and its traditions and culture. We are committed to delivering a personal, high-quality service to our customers in the place that we love!
Natalie & Karl
We are Natalie and Karl, the proud owners of Pass the Keys - Benalmádena & Fuengirola. Since 2017, we have not only owned properties in these beautiful regions but have also spent significant time here, immersing ourselves in the vibrant local culture and lifestyle.
Frequently asked questions
You're not alone, find out what common questions other Hosts ask.
The main benefits of short-let management are higher earning potential, time freedom, professional oversight and flexibility. Owners can generate short-stay income without running a hospitality business themselves, while benefiting from expert pricing, marketing and operations.
Short-let management is right for you if you want an alternative to traditional long-term letting that offers greater flexibility, control and income potential — without taking on the workload of running a hospitality business yourself.
Many landlords choose short-let management instead of a long let because it allows them to retain personal use of their property, adapt to changing market conditions, and avoid being locked into long-term tenancy agreements.
Successful short lets combine strong location, high-quality presentation, professional pricing, excellent guest experience and reliable operations. This is usually more achievable with a professional property manager. Properties that are managed as a business consistently outperform casual or part-time listings.
Get started today or speak to a host advisor
Book a call with our host advisors today and have all of your questions answered